FAQs

How do I access my digital products after purchasing?

1

Immediately after checkout, you’ll receive an email with a secure link to your files.

  • Important: Squarespace secure links expire 24 hours after you first click them.

Pro Tip: Download the file to your desktop or cloud drive as soon as you open it. If your link expires before you save it, just email ned@thesalesmovement.co with your order number and we’ll send a fresh one.

Do you offer refunds on digital products?

2

Because these are instant-access digital files, we generally don’t offer refunds. However, if you feel a product wasn't what you expected, please email me. I’m a big believer in doing right by people; if you aren't happy, I want to know why so I can fix it.

I need a formal invoice for my company's expense report. Where can I get one?

3

You’ll get a standard receipt via email immediately. If your finance department needs a more formal VAT invoice or specific company details added, just reply to your confirmation email and we’ll generate one for you.

Does Ned work with teams or just individuals?

4

Both. If you’re a sales leader looking to roll out the TSM Program or specific playbooks (like the Podcast or LinkedIn guides) to your entire team, we offer group licensing. I also run live "Sales Kickoffs" to get teams aligned and moving. Reach out via the Contact Page for team pricing.

Can I hire Ned for 1:1 consulting?

5

Yes, there are two ways we can work together depending on what you need:

  • For immediate, specific advice: You can book a 1:1 Coaching Call directly through The Sales Store. These are high-impact sessions where we dive straight into your specific sales hurdle, pitch deck, or pipeline. No long-term commitment is required, just one hour of focused work.

  • For long-term strategy and scaling: If you are a founder or sales leader looking for ongoing Consulting or team training, I take on a number of deep-dive clients. This usually involves a more hands-on partnership to build out your sales machine. To see if we’re a fit, please fill out the inquiry form on the Consulting page.

Is Ned available for speaking engagements?

6

Yes. I speak at sales conferences, corporate offsites, and startup intensives. My topics range from "The Mindset of an Aging Athlete" to "Bouncing Back from Failure." You can see my past talks and signature topics on the Speaking page, or inquire via the contact form.

What is the 'Saturday Newsletter' I keep hearing about?

7

That’s where it all started. Every Saturday, I send out what I call "Sales Poetry"—short lessons from 35 years in the game. It’s free, it’s blunt, and it’s designed to get you thinking differently before the work week starts. You can sign up in the footer of any page on this site.

I have a specific sales question. Can I reach out?

8

If you’re stuck on a deal or a process, I want to hear about it. I read every email that comes through. While I can't provide free consulting to everyone, I often answer common hurdles in my newsletter or via my LinkedIn videos. Email me at ned@thesalesmovement.co.