Refund Policy

Last updated: 05/05/2026

Hi. Ned here.

Short page, simple rules. Here's how refunds work at The Sales Movement.

If something feels off about your purchase, email me at ned@thesalesmovement.co before anything else. Most things can be sorted out in one email.

Digital products & courses

This includes the TSM Program, playbooks, guides, and any other digital download.

The default: no refunds. Once you've bought a digital product, you've got it. I can't un-give it to you.

The reality: I'm reasonable. If something genuinely wasn't what you expected — the product was different from what was described, you couldn't access it, it didn't work the way I said it would — email me and tell me what happened. I read every email. I'd rather hear about a problem and fix it than have you walking around feeling ripped off.

What I won't refund:

  • "I changed my mind"

  • "I didn't have time to use it"

  • "I bought it months ago and never opened it"

What I will look at:

  • Genuine issues with the product

  • Technical problems I can't fix

  • Anything that feels honestly wrong to you — tell me why

1:1 sessions (Sales Reality Hour, Sales Coaching, Power Hour)

When you book a session, I block out time in my calendar for you. That time has a real cost — somebody else couldn't book it.

So:

  • No refunds once you've booked.

  • You can reschedule if you give me at least 24 hours' notice. Just email me.

  • Cancel inside 24 hours or no-show — the session is gone. I'd love to give second chances, but it's not fair on the people who showed up.

  • If I have to cancel (illness, travel, life) — we reschedule, you don't lose the session.

Consulting

Longer-term consulting work has its own agreement. Whatever's in that agreement is what applies — not this page.

If you haven't signed an agreement yet and you've paid a deposit, email me and we'll work it out.

How long it takes

If I do approve a refund, it'll go back to your original payment method through Stripe. That usually takes 5–10 business days to show up. That's the bank's timeline, not mine — once I hit refund, it's out of my hands.

How to ask

One way:

Email ned@thesalesmovement.co

Include your order number if you have it. Tell me what happened. I'll respond within a few days, usually faster.

That's it. No fine print, no hoops.